My husband and I were refinancing for the first time. He discovered Deb and Frank at Envoy while working in Plymouth. Frank was just rejoining the industry after taking on other ventures but was eager to please, professional, and always kind and accommodating. Reaching Frank was never an issue. He always answers his phone. He was open to questions and earned my trust by admitting when he didn't know the answer to something and had to reach out. We knew where we stood at all times. Initially, Frank and Deb met us at our house to discuss our options. When it came time to close, Frank made sure we were able to do it somewhere that was again convenient to our family (with 2 kids). The process was smooth and as short as possible without missing any steps. Considering the process can be overwhelming and I'm a person who can get very anxious, we are incredibly pleased with our experience with Envoy and recommend them highly.