Mario Ingraffia

Casey K.

Mario was exceptionally helpful and thorough with our whole process, from explaining some of the smallest things during the pre-approval process, to answering every question we had while looking at our contracts. He was professional yet fun to speak with. Linda was also very great and kind while contacting us during the underwriting process. Overall we were very happy with everyone involved in this experience and grateful for the help they provided to make everything run smoothly for us!

Doug N.

I was very happy with Mario. He helped me with everything I needed. He was very informative. It was all around a great experience.

Tammy P.

My experience with Ruoff was very smooth and professional. The people were friendly, and accommodating and I would recommend them to anyone that is in the market to purchase a home!

Stephanie M.

Melissa Hahn from the Cleveland, Ohio office was amazing to work with! She helped my buyers every step of the way and kept me in the loop as well! Communication was perfect, super friendly and always answered! She's great at what she does and I highly recommend ~ 👍5 stars!!

Marybeth K.

From the first pre-approval letter to the closing on our home, Mario was sincerely a lifesaver. He explained everything at length, no matter how many times we called or emailed with questions. He is always available (I mean ALWAYS) and overall just a pleasure to work with. He took such great care of us in a time when everything that could go wrong went wrong with our purchase, and helped make it go as smoothly as it could. I would absolutely work with Mario again, and would recommend him to anyone looking to buy a home!

Heather A.

We can’t even begin to thank Mario enough, for all of his help !!! He was truly a pleasure to work with !!! We had our pre approval letter with in a few hours of our initial phone call, which was truly amazing !!! Mario is extremely knowledgeable, hard working, dedicated friendly , very responsive , and truly went the extra mile and offered us suggestions and gave us helpful information to attain our goals for getting our mortgage !!! Mario always kept us updated every step of the way and always took the time to review everything with us and answer any and all of our questions , and then some , and in a very timely manner !!! He made the process of getting our mortgage very simple , quick, painless , and stress free !!! Thank you again Mario, so very much !!! Your hard work and dedication is truly appreciated and we now have our beautiful new home !!!

Yvette F.

My husband and I have been looking for a new home for four years. When we finally found the home of our dreams, we had the very best experience with our Lender. Mario made the process simple to understand. All our questions were treated with respect, and he never assumed we knew what terms or forms meant. He explained it all and gave us confidence that the home we wanted so badly would actually become ours. He was just as excited for us when we closed, it was like working with a friend. His knowledge and ability to explain things was outstanding. He was professional, but also very friendly and down to earth. When you are nervous and making one of the biggest decisions of your life, the last thing you need is someone making you feel uncomfortable. The online portal used to electronically sign documents was very easy to use. The automatic emails provided to show you exactly where you were in the process eliminated any guessing. Ruoff Home Mortgage team helped us start a new future. Thank you!

Genehightower

If you know anything about lending, the headline will say it all. sheer brilliance! Their prompt service, and expertise not only allowed us to close within 2 calendar weeks, but things went EXTREMELY SMOOTHLY!

Ds106809

Great communication and follow up. Performed all duties as initially explained and very easy to talk to and get ahold of. Very satissified with the process and Mario as my lender.