Patrick J.
Oh my gosh, the Scotch team is fantastic! We received a referral and high recommendation of Jackie from our local (Pam Robinson in Reno, Nevada) Evergreen agent, and couldn't be more pleased! I think the experience was GREAT because our interactions with her have never been impersonal, and we never felt we were just another random client. It is exactly the same reason we hire a financial advisor; we're not experts at this, and we need some trustworthy help! Serena, Jackie's assistant, was also a pleasure to work with, and made the process go smoothly (gathering documents, signatures, etc...) without crisis or drama. At one point I felt I was missing something because we hadn't communicated for a few days, but, it was simply that we were totally caught up, thanks to her! In the end it's all about trust, and after two transactions, we trust the Scotch team and Evergreen more than any mortgage company we've used before.