This was our first time going through the home purchase process, including the mortgage process. To add to the complications we currently live in New England and were buying a condo in Florida. Joe Impagliazzo walked us through the process step by step, explaining things along the way, including things that weren't really his responsibility. He was in constant communication with us and our remote real estate agent. We are extremely pleased with our experience with Joe and Shamrock Home Loans and would recommend them to family and friends.